New Order Activity
New Connection Creation
The nine-step NC wizard — customer details, address, exchange resolution, plan, franchise, BSNL submit.
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Same module
More walkthroughs in New Order Activity
LL/BB to FTTH Conversion
Convert a landline or broadband customer to FTTH without losing their number — guided OTP, exchange handoff, plan choice.
Order Clearance
Mark a provisioned order complete in MOA — verify physical install, clear the BSNL order state.
MOA Fault Clearance
Clear an open fault docket through the four-step MOA flow — code, reason, summary, BSNL submit.
Want to run this?
Talk to us about a pilot — FNW Flow is operated by BSNL FTTH franchisees.