Module 11
AI Call Center
Voice receptionist that answers the franchise number, runs the IVR, routes faults to WhatsApp, dispatches technicians with live SLAs. 24/7, no agent.
What it does
Pick up every call. Dispatch every fault.
An LLM-powered voice agent (default persona Sahaayak) answers your inbound line: it can look up the customer, check internet status, fetch payment history, get active faults, create tickets, schedule callbacks, send payment links, and escalate to the owner or on-call technician. Every call's transcript is auditable. When a fault needs a tech, the Field Dispatcher panel shows live SLA countdowns and one-button call/reassign/close — the master never opens five tools to dispatch one job.
Inside the module
Three surfaces, one agent.
- Live Monitor — today's call stats, active calls with elapsed-time clock, recent calls with turn-by-turn AI transcript.
- Field Dispatcher — pending jobs with SLA countdowns (border colour shifts ok → amber → red); per-job call / reassign / close.
- Configuration — 11 AI-tool toggles (lookup, ticket, payment link, escalate, end-call, …), persona + operating hours + escalation policy.
- WhatsApp fault forwarding — bind a WA group as the technician escalation channel; on-call number auto-rings.
- SIP / voice line + phone-bridge enrollment — your franchise number, your bridge phone, your AI agent.