Module 06
Customer App (FNW Link)
End-customer identity, status, and self-service — branded to the franchise.
What it does
Your customer in your app.
FNW Link is the customer-facing app — connection status, bill view, recharge, support ticket. Branded to the franchise so end-customers know who they're paying. Reduces customer-care calls by handling the obvious things.
Inside the module
Fewer calls. Better data.
- Connection status — live, including planned outages.
- Pay-online — UPI, cards, net banking.
- Support ticket — opens a real fault, not an email.
- Branded per franchise — your logo, your colours.