Module 02
Fault Engine
Multi-master detection meets MOA auto-clearance. Faults close before the customer calls.
What it does
Detect, route, close.
FNW Neural watches OLT alarms, customer signals, and ticket queues at the same time. When a real fault appears, it routes to the closest technician. When the fault clears on its own, MOA closes the ticket without a human round-trip.
Inside the module
Built to close, not collect.
- Multi-master detect — OLT alarms + NMS + customer signals, correlated.
- MOA auto-clearance — closes tickets that resolve themselves.
- Real-time technician routing — closest, with the right tools.
- Per-SSA fault dashboard — counts, trends, repeat offenders.