Module 01
New Connection
Exchange resolution to BSNL submit, in one wizard. Franchise dropdown, voice ID, OTP — all in the app.
What it does
A wizard, not a maze.
Every BSNL new-connection follows the same shape: franchise dropdown, exchange resolution, customer details, voice ID, OTP, submit. FNW Flow walks the technician through it in one screen with field-level help in their language.
Inside the module
Built for the technician's day.
- Exchange resolution by SSA — picks the right exchange before the form is even open.
- Voice ID + OTP capture — no swivel to a parallel app to grab them.
- Validation before submit — catches the things BSNL would reject, before BSNL sees them.
- Full audit trail per connection — who, when, where.