Training videos
Watch every tool.
Learn at your pace.
Short, plain-English walkthroughs of every tool inside the FNW Flow operator app — from taking a new connection through clearing a fault, marking attendance, and adding an OLT.
Start here
Two short overviews to get oriented.
Watch the quick product tour, then the pilot-onboarding walkthrough — before diving into the per-tool videos below.
FNW Flow — the quick tour
0:20A fast look at what the operator app does end to end: new connections, fault clearance, billing, and OLT control across VSOL, CDATA, and OPTILINK.
Pilot onboarding walkthrough
4:31How a BSNL FTTH franchisee gets started on FNW Flow — registration, master approval, and your first run through the day-to-day tools.
Catalogue
Every tool, grouped the way the app groups them.
Sections mirror the FNW Flow menu so what you watch here lines up with what you tap in the field.
Dashboard
SSA-wide stats — active links, pending faults, new orders.
New Order Activity
Take an order from raw lead to BSNL-submitted connection.
LL/BB to FTTH Conversion
Convert a landline or broadband customer to FTTH without losing their number — guided OTP, exchange handoff, plan choice.
EveryoneAvailableNew Connection Creation
The nine-step NC wizard — customer details, address, exchange resolution, plan, franchise, BSNL submit.
EveryoneAvailable2:18Order Clearance
Mark a provisioned order complete in MOA — verify physical install, clear the BSNL order state.
EveryoneAvailable0:47MOA Fault Clearance
Clear an open fault docket through the four-step MOA flow — code, reason, summary, BSNL submit.
EveryoneAvailable0:22IPTV Registration
Register an FTTH customer for BSNL IPTV — STB pairing, plan selection, BSNL submit.
EveryoneComing soon
FTTH Components
Customer-facing day-to-day operations on a live connection.
MAC Reset
Reset the bound MAC on a customer ONU so they can swap the device without losing their account.
EveryoneAvailable0:16Inner VLAN Change
Move a customer between inner VLANs — for plan migrations or to fix mis-provisioned services.
EveryoneAvailable0:33Modify Plan
Change a customer's broadband plan, BSNL-side, with the new tariff applied on next bill.
EveryoneComing soonChange Mobile
Update the contact mobile number on a customer record so MOA notifications reach the right person.
EveryoneAvailable0:28Change Email
Update the contact email on a customer record — used for bills and BSNL service notices.
EveryoneAvailable0:28Franchisee Staff
Add, edit, and deactivate staff (technicians, masters) for your franchise — controls who can do what in the app.
MasterComing soonFTTH Voice Password
Set or reset the BSNL voice service password used for VoIP registration on the customer's ONU.
EveryoneAvailable0:20
FTTH Technical Tools
Lookup, tracking, and verification helpers for technicians.
FTTH Details
Live ONU details for one customer — RX power, signal quality, ONU MAC, port, vendor, last sync.
EveryoneAvailableOrder Tracking
Track a BSNL order through its provisioning lifecycle — open state, owner, last-touch timestamp.
EveryoneComing soonVerification Assistant
Bridle verification helper — guided checks before BSNL submit so an order doesn't bounce back.
EveryoneComing soonSupported Models
Bridle-supported ONU model directory — confirm a model is compatible before recommending it.
EveryoneComing soonBridle Documents
Quick reference: Bridle datasheets, install guides, and field reference PDFs.
EveryoneComing soon
FTTH Billing
Customer-side bill, payment history, and reconnection.
FTTH Customer Bill
Look up a customer's current and past bills — print or share via WhatsApp.
EveryoneAvailable0:34FTTH Payment History
View a customer's payment history with amount, mode, and date — useful when a bill dispute lands.
EveryoneComing soonFTTH Unpaid Customer
List of customers with overdue bills — drives the field collection round.
EveryoneComing soonBill Collection Agent
AI agent that ranks unpaid customers, drafts the WhatsApp ask, and tracks who responded.
MasterComing soonTemporary Unbar
Re-enable a barred customer's service for 24 h so they can pay — used when the customer is on the line.
EveryoneComing soon
Your Network
OLT inventory, ONU tagging, customer geo-tagging.
Customer Geo Tagging
Tag customers on the network map — drives ONU placement and field-route planning.
EveryoneComing soonAll SSA Network
Full SSA-wide network map — OLTs, splitters, technician live locations.
EveryoneComing soonTR069 ONT
Manage TR069-managed ONTs — remote reboot, config push, firmware nudge.
EveryoneComing soonAdd OLT (AI)
Onboard a new OLT with the AI assistant — auto-detect vendor, pull port map, name profile.
EveryoneComing soon
Workforce
Attendance, leave, payroll, and incentives.
Mark Attendance
Geofenced attendance check-in for technicians — selfie + GPS verified against the assigned area.
TechnicianComing soonRequest Leave
Apply for sick / casual / earned leave — flows to the master's leave inbox.
TechnicianComing soonMy Salary Slips
Technician's view of monthly pay slips with breakdown and incentive lines.
TechnicianComing soonAttendance Report
Master view: who showed up, who didn't, who was late — by day, by technician.
MasterComing soonAttendance Areas
Define geofenced check-in areas on the map — each technician is assigned to one.
MasterComing soonAttendance Rules
Configure work-hour rules, grace periods, half-day thresholds, weekly offs per role.
MasterComing soonLeave Approvals
Inbox of pending leave requests — approve, reject, or send back with a comment.
MasterComing soon
Profile
Account settings, firmware library, customer care.
Settings
App preferences — language, theme, notifications, auto-clear toggles.
EveryoneComing soonLatest ONT Firmware
Reference list of latest stable ONT firmware versions per supported model.
EveryoneComing soonCustomer Care
Contact FNW Flow support directly from inside the app — ticket, call-back, WhatsApp.
EveryoneComing soon